Policies & Legal Information – Aromalis India Pvt. Ltd.

Last Updated: 4 February 2026

PLEASE READ THIS DOCUMENT CAREFULLY BEFORE USING THIS WEBSITE OR PLACING AN ORDER.

By accessing, browsing, or using this website, communicating with us, or purchasing products from Aromalis India Pvt. Ltd. (“Aromalis India”, “we”, “our”, “us”), you agree to be bound by the policies and terms set out below.

1. Use of Website

This website is intended for lawful use only. Any form of misuse, including but not limited to harassment, abusive or offensive language, impersonation, or unlawful activity through the website, email, social media, or public communications, is strictly prohibited.

Users may not upload, post, or distribute any content that is:

  • Offensive, defamatory, or misleading

  • In violation of any law or regulation

  • Infringing intellectual property or privacy rights

  • Promotional or commercial without authorization

Aromalis India Pvt. Ltd. reserves the right to restrict or terminate access without notice for any violation.

2. Product Information & Intended Use

All products offered by Aromalis India Pvt. Ltd. are not intended to diagnose, treat, cure, or prevent any illness or disease. Information provided on this website is for educational and informational purposes only and should not be considered medical advice.

Essential oils should not be consumed internally unless under the guidance of a qualified medical professional trained in clinical aromatherapy. Proper dilution is recommended prior to topical use to avoid irritation or injury.

3. Ordering Guidelines

Orders may be placed:

  • Through the website using the “Buy Now” or “Add to Cart” option

  • By email

  • Offline by phone at +91-7310033332

Customers placing offline orders should keep product names and codes available.

All customers must ensure order accuracy before submission. Once an order is confirmed, no additions or deletions are permitted. Any item removal after processing may attract a restocking fee of USD 10 or 20% of the item value (whichever is higher). Additions will be treated as new orders.

Due to the fluctuating nature of the essential oils market, prices are subject to change and are valid only on the date of order confirmation.

4. Special Promotions

Aromalis India Pvt. Ltd. may offer special promotions or discounts from time to time. These may be limited to specific products, quantities, durations, or bulk/corporate orders and are subject to availability and change without notice.

5. Payment Policy

All orders are prepaid. Orders are processed only after receipt of full payment.

Accepted payment methods include:

  • Visa

  • MasterCard

  • American Express

  • PayPal

  • Direct Bank Transfers

  • Wire Transfers

Wire transfers must be made without cost to the beneficiary. Customers making direct deposits are encouraged to email payment confirmation to us.

6. Shipping & Delivery

Aromalis India Pvt. Ltd. primarily ships through DHL and FedEx international courier services. Shipping charges are calculated based on weight and volume using negotiated rates and are passed on to customers without profit.

Delivery timelines (generally 4–5 business days) are estimates only and not guaranteed. Delays may occur due to factors beyond our control.

Customers may arrange alternate shipping methods at their own risk, including:

  • Using their own courier account

  • Appointing a third-party logistics provider

Shipments are dispatched without insurance unless explicitly requested. Aromalis India Pvt. Ltd. is not responsible for loss, damage, delay, or freight costs related to shipping issues outside our control.

7. Order Tracking

Order confirmation is sent via email or phone within 24 hours of order submission. Once shipped, customers receive tracking details and related instructions for monitoring delivery.

8. Order Cancellations

Orders are generally processed within two (2) business days. Cancellations after order processing or dispatch may incur a 10% restocking fee. Orders filled at the plant cannot be cancelled without applicable charges.

9. Privacy Policy – Information Collection & Use

Aromalis India Pvt. Ltd. collects personal and business information such as name, contact details, company information, order details, and technical data (IP address, browser type) when users interact with the website or contact us.

This information is used solely for:

  • Processing orders

  • Responding to inquiries

  • Managing bulk and export communications

  • Improving website functionality

  • Legal and compliance purposes

We do not sell, rent, or trade personal data to third parties.

10. Cookies Policy

Our website uses cookies to:

  • Enable basic site functionality

  • Improve user experience

  • Analyze traffic and usage patterns

Cookies do not collect sensitive personal data. Users may disable cookies via browser settings, though some website features may be affected. Continued use of the website implies consent to cookie usage.

11. Data Security

Reasonable administrative and technical safeguards are used to protect user data. However, no online transmission or electronic storage method is completely secure. Users acknowledge and accept this risk.

12. Third-Party Links

Our website may contain links to third-party websites. Aromalis India Pvt. Ltd. is not responsible for the content, policies, or practices of external websites.

13. Limitation of Liability

Use of this website and products is at the user’s sole risk. Aromalis India Pvt. Ltd. shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from the use of the website, products, or information provided.

14. Intellectual Property

All content on this website, including text, graphics, images, and code, is the exclusive property of Aromalis India Pvt. Ltd. Unauthorized use, reproduction, or distribution is strictly prohibited.

15. Termination

These terms are effective upon website access and may be terminated by Aromalis India Pvt. Ltd. at any time, without notice, for any reason including policy violations or legal requirements.

16. Governing Law

These policies and all disputes arising from website use or transactions shall be governed and interpreted in accordance with the laws of the Republic of India. Jurisdiction shall lie exclusively with Indian courts.

17. Contact Information

For any questions regarding these policies, orders, privacy, or legal matters, please contact:

Aromalis India Pvt. Ltd.
 📧 director@aromalisindia.com